| Questions ? |
| If you have questions or difficulties with your request, kindly email the same to customersupport@amsons.net We assure you a prompt response. |
| |
| How do I register with Amsons Tours and Travels |
| It’s easy. Just click on the Register button and fill in your details. One can run a search with out registering first; however in order to book online with us, it is necessary to register.
|
| |
| What are the benefits of registering with Amsons Tours And Travels |
| Registering with Amsons Tours And Travels, gives you the chance to avail of great deals on Air fares, Holiday packages and much more. These will be posted on the site, or emailed to you.
|
| |
| What do I do when I need assistance?. |
| Customer support details are provided on your air-ticket or travel voucher. You can email your queries to our customer support team at customersupport@amsons.net and we will get back to you within 2 hours of your inquiry during the working day. You can also call on our number .
Car Hiring : 330923933, 22074512, 39558518
Bus Booking : 22074513, 22074514, 39558518
Hotel Booking : 30923933, 22075412, 39558518
|
| |
| What is an E-ticket?. |
| An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number thru e-mail to use at the airport check-in with your valid photo ID (such as a driver's license/PAN Card) to receive your boarding pass. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket. |
| |
| If I purchase an E-ticket, what do I get as proof of purchase?. |
| On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as a driver's license/PAN Card). Incase, the passenger has not received this mail, then he/she can get in touch with our customer support & request for the same. |
| |
| What are the valid travel documents required to get boarding pass/check-in at Airport?. |
| Please carry your e-ticket print out along with a valid Photo Identification Proof for (Indian nationals). Foreigners may be required to produce a copy of the RESIDENT PERMIT on request, at the time of check-in.
PHOTO-IDENTIFICATION:
Valid Passport
Valid Driving License
Election Photo Identification Card
Photo Credit Card
PAN Card
Photo Identification Card issued by the employer being government & reputed sector organizations.
|
| |
| How is my flight ticket delivered to me? |
| Tickets will be delivered either in the form of e-tickets via email or as a paper ticket through courier |
| |
| How will my hotel booking or vacation package be confirmed? |
| For all hotel bookings made on the website, you will receive a confirmation number via e-mail. For hotel and vacation packages booked over the phone, our reservation agents would process all your travel details and check for availability with the hotel. Your travel would be confirmed over e-mail as soon as we receive a confirmation from the hotel. |
| |
| How long will it take for my ticket to reach me? |
| Physical/paper tickets would be delivered to you within three working days. E-tickets would be emailed to you immediately after your transaction is confirmed. |
| |
| How long will it take for my ticket to reach me? |
| Physical/paper tickets would be delivered to you within three working days. E-tickets would be emailed to you immediately after your transaction is confirmed. |
| |
| What do I do if I do not get my ticket till my departure? |
| If you do not get your ticket 24 hours prior to departure, you may call us. In case we cannot get it delivered, we would issue a PTA (a Pre Paid Ticket Advice). After a PTA is issued, our agents would give you a ticket number and an airline PNR. Please quote this number at the airline reservation counter at the airport to issue your ticket. Please ensure that you are at the airport at least 30 minutes prior to the normal check-in time.
|
| |
| How can I change the itinerary of my tickets? |
| Changes on tickets are subject to availability and airlines’ discretion. |
| |
| Can I change my hotel booking? |
| You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.
|
| |
| Can I change a part of my air travel? |
| Changes in your travel plan can be made by the airlines as per their policies and charges. |
| |
| Can I cancel a part of the group that is traveling with me? |
| Yes, you can request the airlines to make changes. For a hotel booking, you can cancel a part of your booking. However, cancellation charges as imposed by the hotel may apply |
| |
| What if my ticket or hotel voucher is lost or stolen? |
| Refunds will be processed when tickets are recovered. In case this is not possible, refunds would be processed past the validity of the ticket if it has not been used by any other person.
For hotel bookings, please report stolen or lost vouchers to us via phone or email and we will blacklist the same. We would then issue another voucher if it has not already been utilized.
|
| |
| How do I know that my ticket is valid? |
| A seal and signature of the issuing company/airline on the top right of the ticket is a proof of authentication.
|
| |
| If I cancel my flight booking, would any cancellation charges apply? |
| Cancellation charges as mentioned below would apply:
For all Domestic bookings – Rs. 250/-
For all International bookings – Rs. 500/- |
| |
| Will I have to pay any charges if I cancel my hotel or package booking? |
| Cancellation policies and charges will depend on the hotel booked. Amsons, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel. |
| |
| Will I have to pay any charges if I change my travel dates? |
| Yes, the actual charges depend on the sectors of travel and the number of passengers. It will also depend on the number of days prior to departure that you make the change. |
| |
| What forms of payments can I use when making a booking? |
| You can make online payments for flight tickets using all major credit cards including Visa, Mastercard, Diners Club and Amex. Cash deposits in ICICI Bank, HDFC Bank, and Citibank will also be accepted.
For online hotel bookings, only Visa and Mastercard credit cards are accepted.
For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted. You can also make payments using cash deposits in ICICI Bank, HDFC Bank, and Citibank.
|
| |
| Are taxes included in the prices reflected on the site? |
| Yes, prices of air tickets are inclusive of all taxes, levies, fees and surcharges, except those mentioned on the website. |
| |
| If I cancel my travel, how does Amsons refund me for tickets not utilized? |
| Tickets once cancelled need to be endorsed by the airline and sent back to Amsons for a refund. Refunds would take 3 to 7 days.
|
| |
| What is Amsons Credit Card Security information ? |
| Your credit card security is our priority while you transact with us. We have put in place many checks that ensure complete security for your credit card. We are keen to share this with you to reassure you of our commitment to your credit card data security.
Network Security
At a network level, your card information is protected by Secured Socket Layer (SSL) technology, provide by Thawte, the encryption technology industry leader.
All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.
Physical Security
Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
Note pads given to Customer Service Executives is serial numbered and shredded in that order
Access to shopping websites is barred on the work floor.
Third party authorisation
For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
Insist on a telephone landline and an address to facilitate investigations in the future, if required.
Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.
We realise that some of these security processes look cumbersome. However our interest is not only in providing you the best in class travel product but also in ensuring that your data and security is truly protected. Hence we urge you to bear with us and help us to help you. |
| |
Faq's
